Zosi Camera Troubleshooting

Zosi Camera Troubleshooting

How do you fix the Zosi Camera? It depends on its major malfunction. Is it an Internet connection issue? An issue with the app? Is the camera even turning on or is it offline as well? Let’s cover everything through this handy guide!

The Zosi Surveillance Camera System comes in NVR and DVR variations. A Network Video Recorder (NVR) receives live image or video streams from your digital IP CCTV network for digital recording on a hard disk.

The Digital Video Recorder (DVR) captures video footage as well, but it works with analog cameras. Regardless, let’s now talk about zosi camera troubleshooting along with troubleshooting DVRs or NVRs.

Why are my Zosi wireless kits offline? How to Fix!

Check if your Wi-Fi or Internet Service Provider (ISP) is online. We estimate that 90 percent of Wi-Fi connectivity problems start with the Wi-Fi router or the ISP.

  • Wi-Fi Issues: You might need to disconnect devices to your Wi-Fi because Zosi uses a lot of bandwidth and the Internet might be overloaded. Otherwise, power-cycle your router to see if that helps bring back Internet connectivity.
  • The Camera and NVR/DVR: Check if your NVR/DVR or camera are plugged in or getting enough power on them. Check if you’ve inputted the right username and password during app setup as well.

Might Be a Matter of Wi-FI Distance Instead

Your Zosi wireless kits might also be offline because they’re too far away from the router. The more blocks that interfere with the signal, the closer your cam should be to your router.

  • Average Wi-Fi Distance: When setting up space between each camera and your NVR, it should be up to 1,150 feet or 350 meters of open space. If faced with normal obstacles like walls and furniture, it becomes a much shorter 35 meters or 115 feet of working distance,.
  • Your Mileage May Vary: This info comes straight from the Zosi website itself although they do disclaim that these aren’t absolute measurements and the distance varies from signal interferences and obstacles.

How do you view video playback and recordings on your Zosi Smart App?

In order to view recordings and video playback on your Zosi Smart App according to a specific time of recording then do the following.

  • Login and Navigate Menu: Login to your Zosi Smart App with your account credentials. From there, navigate through the menu and select the “Device” option. From there, select the channel to open it then press “Playback” to view all video playback options.
  • Input Date Specifics: Choose a specific time and date you wish to playback. You can also drag manually the specific timeline you wish to view as well. You can take snapshots and record videos while on playback mode.
  • Select Media to Access: Select “Media” to access the snapshots you’ve made and the footage you recorded. You have them now saved for posterity instead of having them available as raw unedited footage.

What if the DVR/NVR system is stuck in a boot loop? How to Fix!

It sounds like the DVR/NVR system is experiencing a firmware crash. Fix it using the following steps:

  • Firmware Update: Manually apply a firmware update to help it function normally. Go to the bottom of the DVR/NVR to see a sticker with the device’s model information. Find the correct upgrade file on the ZosiTech.com website and apply it onto the system.
  • Watch out for Detection Issues: If the device isn’t showing you the “Updating…” message on the screen for at least 3 minutes then the machine might not detect the update file.
  • Disconnect Everything for Manual Update: You might need to disconnect the Ethernet cable, any USB devices (even your mouse), and disconnect the power for at least 10 seconds before reconnecting the USB drive and the power.

How do you reset the DVR or NVR?

If you wan to know how to reset the DVR system to factory settings then do the following steps.

  • Main Menu Navigation: If you’re able to login to your DVR, you can reset the system by going to the Main Menu, then “Setup”, then “Advanced”, and then “Reset” to reset your DVR.
  • Confirm Reset: Hit confirm and the DVR should reboot to its factory settings soon afterwards. Going back to default settings can help clear up a myriad of errors or glitches from your DVR.

If you wish to reset your NVR’s password instead, do the following. This method works on ZR04JB, ZR08KB and ZR08QB NVR Systems.

  • Login Screen and Incorrect Password: First off, go to the log in screen and enter any incorrect password to get the “Username/Password is Incorrect!” prompt. Point your cursor on the blank space between the OK button and the error.
  • Alternating Mouse Clicks: Click your mouse buttons in alternating ways by clicking on the right button first then the left button (right, left, right, left, and so forth) for about 6 times. On the sixth click, you should see a new prompt appear.
  • Restore Default User: You should get the “Restore Default User” prompt asking you if you’re sure to proceed (“Yes” or “No”). Select “Yes” to get to a screen where the password can be changed.
  • Password Change Screen; When you enter the password change screen you leave the “old password” field blank then set and confirm your new password. The username should be “admin”, or else the password can’t be retrieved.
  • Reminders: The NVR password can’t exceed 10 characters. Don’t do anything on the password change screen if you wish to keep your old password. If you’ve entered a new password, delete the old password and use the new one.

Can Zosi ZG2322M Camera Receive Power over Ethernet?

The Ethernet cable can only be used as power for your Zosi Camera if it’s a PoE NVR camera. So no, the Zosi ZG2322M Camera can’t receive power over the Ethernet cable connection and it cannot power on using the Ethernet cable as its power cable.

However, you can use the LAN cable to strengthen the network connection of your ZG2322M instead. An extra LAN cable connection to the Zosi ZG2322M won’t hurt in ensuring it’s getting a stable flow of Internet connectivity.


How do I reset my ZOSI camera?

How to reset Zosi DVR to factory settings

  1. Click the floating “Main menu”
  2. Click the “Advanced” button.
  3. Click the “reset” button.
  4. Click “OK” to confirm.

What causes a security camera to stop working?

In general, the issue of “video loss” on CCTV security cameras or DVR/NVR, in many cases, comes down to several factors: insufficient power supply, unstable network, wiring problems, hardware (cameras, NVR/DVR or monitor) failures, inefficient camera software and IP address conflicts.

Why does ZOSI say video loss?

In general, the issue of “video loss” on CCTV security cameras or DVR/NVR, in many cases, comes down to several factors: insufficient power supply, unstable network, wiring problems, hardware (cameras, NVR/DVR or monitor) failures, inefficient camera software and IP address conflicts.

Why do my security cameras go black?

Loss of power is the most common reason why security cameras go black. It happens when power adapter is disconnected and cable that connect the camera to the recorder and monitor becomes loose and faulty. To fix the issue, we recommend that you check any point of contact on your camera, recorder, and monitor.

Where is the reset button on Zosi DVR?

Please go to DVR’s Main Menu – Setup – Advanced – Reset to reset the DVR. More questions, please feel free to contact us.

Why won’t my ZOSI camera connect?

Generally, when the app fails at 85%, this indicates the either the IP Camera / DVR / NVR is offline, or an issue with a setting at the connected router. 1) I would recommend switching to the opposite network on your phone. If you’re using your local WIFI connection, switch to 4G/LTE or vice versa.

How do you reboot a security camera?

Manual rebooting

Get the reboot key supplied with the user guide and insert it for a half a second in the hole located behind the camera, under the power cable. The camera will then emit a sound, the LED light will flash and the camera will reboot.

Why does my security camera Say no signal?

One of the most common problems when a camera is not displaying video is a bad cable or BNC connection. Using a test monitor, you can temporarily eliminate the power and video cable that your camera is using.

What happens if you unplug a security camera?

When your house, the cameras won’t record. When you are away from the home, the cameras record. They’ll still be “working” but not recording.

How do I fix my security camera?

How do you troubleshoot a security camera?

  1. Know your login details.
  2. Check the power source (most cameras are PoE)
  3. Check to see if cameras work from inside or outside the network.
  4. Check the cabling.
  5. Reboot the system.
  6. Check for IP conflict.
  7. Check ARP tables.
  8. Update software & firmware.

Why is my security camera flickering?

CCTV Cameras can Flicker due to Lighting or Electrical issues. Some lightbulbs can operate at a frequency that will cause the camera viewing it to flicker. The frequency of power being sent to the camera can be incompatible and also cause flickering. Insufficient power is another possible cause.

Why is my camera in black and white?

Your camera may show black and white output if it is not properly configured. Moreover, an outdated camera driver or Windows of your system may also result in the error under discussion.

How do I fix black and white CCTV?

To ensure the camera displays in color:

If the camera is in shade or a dark area it may be displaying in night vision mode. Adjust the sun shade and re-position the camera into different or brighter lighting. The camera may be recording in night vision if it is not receiving enough power.

How do I reset my ZOSI c190 camera?

You may have to reset the camera by holding down the reset button until you hear a click. The reset button is at the end of the cable coming off the camera (Power, Ethernet, and Reset). This will set the default password back to “admin” (all lowercase, no quotations).

How do I factory reset my DVR?

How do I reset my DVR to factory settings?

  1. First, find the reset button on your DVR.
  2. Next, use a pen or paper clip to press and hold the reset button for 10 seconds.
  3. After 10 seconds, release the button and wait for your DVR to restart.
  4. Once your DVR has restarted, it will be in factory settings mode.

How do I unlock Zosi DVR?

How to Reset Zosi DVR and NVR Password (Quick Video)

How do I connect my ZOSI security camera to WiFi?

How do I connect my ZOSI security camera to WiFi?

  1. Install the security camera to the position you want.
  2. Plug the WiFi camera to the power outlet.
  3. Download and launch the ZOSI Client on your computer. The client will scan and add the cameras automatically in LAN (when your computer and your camera are in the same local network).

How do I get my ZOSI camera online?

Plug an active Ethernet Cable into the back of the DVR, and get an “OK” message when you test your internet connection in the Network Network. Navigate to the Information > System screen so you are able to view your unique Device ID and QR Code. The QR code is also available in the Setup Wizard.

How do I connect my ZOSI DVR to my Network?

Connect one end of the Ethernet cable to the Ethernet input on the back of the DVR. Connect the other end of the Ethernet cable into a device providing an active internet connection, such as a router or modem. Test your internet connection to confirm that it is active by going to the Network > Network screen.

How do I get my security cameras back online?

Troubleshooting Tips

The very first thing to try in order to get your camera back online is to disconnect it from the power source. Unplug the camera and let it sit for a few minutes and after a few minutes have passed, plug the camera back in.

How do you reset security cameras after power outage?

After the power cable plugged keep holding the reset button . The red PowerLED light will flash on for 3 second first, turn off for about 15 seconds, flash on for another second and turn off again. This procedure takes around 20seconds and camera will power up. Release the reset button.

Will DVR still record if unplugged?

The Cloud will continue to record your set programs while the physical DVR is unplugged. You are also correct that if your additional TV boxes are unplugged, this will not affect your planned recordings.

How do I turn the flash off on my camera?

To the right of your camera’s serial number, you’ll see a switch that says “REC. LED” with two positions, “ON” and “OFF”. 3. Using tweezers or a similar tool, slide that switch to the off position (toward the top of the camera).

The Final Word

Hopefully, this guide will assist you every time such cameras and their accompanying NVRs or DVRs require troubleshooting. The IP or analog security cameras from ZosiTech or Zosi serve as wonderful choices for home protection.

They don’t depend on subscription-based cloud solutions to record what’s going on inside your humble abode.  If the troubleshooting guide has failed to help you then feel free to contact ZosiTech at their support email or their support center.


  1. Anton Gorodeckii, “Zosi Problem“, YouTube, April 4, 2018
  2. Zosi Help Center Support“, com, Retrieved March 31, 2022
James Core
I write dozens of helpful informational articles based on topics that I have identified again and again throughout my research and work experience. I am here to help you find the right home security products.

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