Zmodo Camera Troubleshooting

Zmodo Camera Troubleshooting

What is the Zmodo Cam? How do you go about troubleshooting it? What are its typical problems? Keep on reading to find out the truth about Zmodo cameras and fixing their most common issues.

Zmodo is a global provider of smart security camera systems. They sell quality smart devices for surveillance and protection purposes that could be used indoors or outdoors. Its site also serves as your one-stop shop for smart home cams that provide a safe digital surveillance ecosystem.

Every Zmodo cam networks with one another and they also work together in a single app, like in the case of Zmodo’s competition Ring, Arlo, Wyze, Blink, and Nest. With that in mind, let’s discuss Zmodo camera troubleshooting 101.

Zmodo camera offline: How to get Zmodo camera back online

If your Zmodo camera is offline, check to see if it’s a Wi-Fi issue on your ISP’s end or if it’s a connectivity issue on the Zmodo cam’s end. You might have a Wi-Fi disconnection issue or a network that’s so slow you couldn’t do the usual things you could with your cam.

If your Zmodo cam is offline check your Wi-Fi router first to see if the ISP is the root of the problem. The reasons for an offline camera include the following:

  • Not in Range: The camera might be outside the coverage area of the network. To fix this issue, you’ll have to place the camera and/or the Wi-Fi modem closer to each other.
  • ISP Issue: It’s not Zmodo it’s you. Or rather, it’s your Internet Service Provider. Make sure your ISP is working properly with all the lights for Internet connectivity turned on.
  • Network Connection: If your network connection itself is poor and unstable, do two things. One, power-cycle (turn on and off then on again) your router. Two, reset or unplug then replug your camera.
  • Wrong Network Name: The cam might connect to the wrong network name instead of your home Wi-Fi. Fix this during setup or release the Wi-Fi then reconnect to the correct Wi-Fi.
  • Wait a Little While: If you’ve just switched on the camera then wait a little while for it to get connected to your network of choice. Patience is a virtue here.
  • Network Compatibility: Some models work within a limited frequency—2.4GHz instead of 5GHz. Your cam might not connect to a 5G network, in other words.
  • When All Else Fails: When all else fails, just reset your Zmodo camera to factory settings. Take note though that some cameras don’t have a reset button so you’re left with turning it off and on to reboot it.

Zmodo camera not working: How to Fix

If your Zmodo cam isn’t working after the app update then you might need to update your Zmodo cam’s firmware for good measure (if it’s available). Update the app first then get the app to prompt you when a firmware update is available in turn.

If your Zmodo cam is offline then you can bring it back online using the recommendations of the section above.

If the Zmodo cam isn’t powering on at all despite the battery being fully charged then the appliance itself might already be “bricked” (it’s not working and it’s no better than a paper weight or brick). Contract Zmodo support for more details.

Zmodo camera not connecting to Wi-Fi: How to Fix

If it’s a connection problem, troubleshooting can be done if it’s the camera causing the disconnection. Do the following:

  • Check if your ISP’s Internet is working properly.
  • Charge the battery of the camera because the battery power might be low.
  • Setup the camera to connect to the Wi-Fi once more.
  • Check the settings of your router.
  • The parent control or VPN on the Wi-Fi can cause offline issues with the camera. Turn them off for a few seconds to see if it solves the issue.
  • Access your wireless settings on the app.
    • Look for the wireless settings menu.
    • Find the wireless signal name or SSID.
    • Rename the SSID for 2.4GHz and 5GHz (different names for both).
    • Open the security tab to make sure the router is using WPA or WPA2
    • Save your settings and try reconnecting now.
  • Remember that WPA/WPA2 has a password limitation of 13 characters.

Zmodo QR Code not working: How to Fix

Make sure the Wi-Fi network you’re connecting to is 2.4GHz WPA-PSK/WPA2-PSK. Also, the network shouldn’t be hidden either.

When doing the QR code scan, ensure that the display on your phone is set on high brightness. Also, avoid getting glare on the screen. Furthermore, make sure your camera isn’t already bound to another user account. This might make the QR code scan moot.

Zmodo not connecting to zmd_sap: what is zmd_sap? How to Fix!

The zmd_sap or ZMD-SAP is the wireless network that Zmodo cameras connect to that’s exclusive to the Zmodo wireless camera line. NVRs and DVRs don’t make use of the network, only the wireless cams do.

If your Zmodo isn’t connecting to zmd_sap, do the following.  When the camera is blinking green, check the available Wi-Fi signals on your phone’s Wi-Fi settings page. You should see the ZMD_SAP network on the list. Use the Zink connection to connect the device to the Wi-Fi network.

If you can’t find zmd_sap, connect to Zmodo’s chat and speak to one of their agents. They should provide you with a QR code to do the setup. No amount of resets is going to fix the issue of a missing zmd_sap. Refer to your product’s Quick Guide for more details.

Zmodo camera red light: Here’s The Truth!

On many Zmodo cameras, the presence of the red light means there’s some sort of error occurring. Some indicate an issue reading your hard drive. Or it might mean you can’t connect to your ISP’s Wi-Fi Internet or any local wireless connections (like the zmd_sap network).

On the Zmodo HD WiFi Camera NVR Kit, a solid red light means the hard drive isn’t working properly or no hard drive was detected. If the light is flashing red instead this means the NVR has encountered an error. You should restart the NVR. Contact Zmodo support if the problem persists after the restart.

Zmodo camera blue light: Here’s The Truth!

In most models of the Zmodo camera, a solid blue status light means the device, is already connected to the Wi-Fi network. In other words, a blue light usually means good or benign things unless otherwise stated.

With the Zmodo NVR, a flashing blue light means that the NVR camera is reading the hard drive. As for the Zmodo Pivot, a solid blue light means it’s ready to go and connected to Wi-Fi while a flashing blue light means it’s attempting to connect to Wi-Fi.

FAQs – Frequently Asked Questions

Here are the most frequently asked questions (FAQs) regarding how to fix your malfunctioning Zmodo camera.

Where is the reset button on the Zmodo camera?

Most Zmodo wireless cams lack a reset button. The ones that do have a small reset button you need a pin or paper clip to press and hold. The reset button could be found on the underside of the camera in question. Read the user manual for more details.

How to setup Zmodo camera?

To use Zink, download the app and make a free account. Open the (+) Add Device menu and start the setup process, connect your phone to your Wi-Fi device, enter your Wi-Fi info, and name your device.

With SmartLink, it’s the same deal. This should work on Beam, NVR Kits with Wi-Fi Cameras, Wi-Fi Camera Kits, PT Cameras, Mini Wi-Fi Camera, Greet, and Pivot.

How to reset Zmodo camera?

Use a pin or paper clip to press and hold the reset button for 10 to 15 seconds until the device turns off to reset it to factory settings.

The Zmodo Pivot requires you to press and hold the Touch Pad for 5 to 10 seconds to induce a reset. Once a successful reset is done, the device should reboot and the status light should blink green.

How do I connect my Zmodo to Wi-Fi?

Once you’re prompted to connect to Wi-Fi, you should press “Tap Here to Select Wi-Fi” to go to your smartphone’s Wi-Fi settings page. Afterwards, select your Wi-Fi and provide the username and password.

If you’re connecting to Beam, connect to the “AP_ZMD” SSID. If you’re connecting to any other “Zink” Wi-Fi device, connect to “ZMD_SAP” SSID instead.

Zmodo camera light meaning?

The meaning of each camera light will depend on the model of Zmodo you have on hand. Here are the meanings behind the colors of the Zmodo Pivot, for example.

  • Solid Blue: Ready to go and connected to Wi-Fi.
  • Flashing Blue: Attempting to connect to Wi-Fi.
  • Solid Green: The Pivot is rebooting.
  • Flashing Green: The Pivot is ready and waiting to connect to Wi-Fi.
  • Off or Gray: The Pivot is turned off or unplugged.

How do I reset my Zmodo camera?

On some cameras like the Pivot, you can reset the Zmodo device by pressing and holding the Touch Pad for 5-10 seconds. Once the camera has successfully reset, it will reboot and the status indicator will blink green.

How do I get my Zmodo camera back online?

Simply unplug the camera and move it to the new location.

As long as you are within range of your wireless router, your camera will automatically reconnect.

Why won’t my Zmodo cameras connect?

If you have a Zmodo camera that won’t connect to Wi-Fi there’s a quick fix. Usually the issue with Internet connection is related to the frequency the camera is operating at. When your router works at 2.4Ghz and 5Ghz, the Zmodo camera can associate itself to the wrong SSID (wireless signal name).

Why does my Zmodo camera keep going offline?

If the zmodo camera is showing offline, then the wireless network router is required to be checked. Sometimes, the model of the camera differs and according to the model, the camera can work within a limited frequency. That’s why the camera is not able to connect with the wireless network router.

What do the lights mean on a Zmodo camera?

Note: Check the status/indicator light on the camera/s, when it’s blinking blue, the Zmodo device is connecting to a WiFi network. When it’s Solid Blue, the zmodo device is successfully connected. Your app should ask you to Name the device.

Why is my Zmodo camera flashing green?

If your Zmodo doorbell is blinking green, it means that your doorbell is ready for setup. During this phase, it will not send your phone notifications or record footage. You can install your device by using the SmartLink app.

How do I reconnect my Zmodo camera to WiFi?

Open the Add Device “+” menu on the upper right-hand corner and select the ‘Zink’ setup method. If you do not have a Beam already, select the ‘Normal’ setup option. 4) Connect to your phone to your WiFi device’s wireless signal. Your will be prompted to connect to your device’s WiFi signal.

Why is my Zmodo camera blinking green and blue?

That is usually indicative of a power issue as the camera is not able to go to setup mode (blinking green) and is not connected (solid blue). 1. Please try unplugging and replugging the camera, and make sure it’s plugged directly into a wall outlet and not to a power strip or extension cord.

What does it mean when a security camera is flashing red?

Usually, when you see a blinking red light on a security camera, that means that the camera is fake. Many businesses or homes choose to purchase fake security cameras because they cannot afford a real one or do not want to handle the maintenance costs.

Where is QR code on Zmodo camera?


  1. Press the plus sign on the top right and select QR Code.
  2. Tap the “Start Installation or Next” at the bottom of the screen then tap on “Next” till you get to the screen asking for your password.
  3. Once it is asking you to enter the password confirm the wifi network at the bottom is the 2.4 network.


Check out the Zmodo smart home devices and security cam systems in case their prices and services cater more to your budget. Hopefully, this guide has outlined everything you need to know about fixing smart device errors and connection problems.

Even Zmodo cams require maintenance, servicing, and troubleshooting from time to time. No matter how high-quality the cam is, errors and glitches do happen. Hopefully, this guide will keep your Zmodo ecosystem running smoothly when push comes to shove.


  1. Fix Zmodo camera offline“,, Retrieved March 11, 2022
  2. Welcome to Zmodo Support“,, Retrieved March 11, 2022
  3. Configuring your wireless device“, Support, May 17, 2018
  4. How can I reset my device?“, User FAQ, Retrieved March 11, 2022
  5. Patricia P., “What does the ring on the top of the Pivot mean?”, January 27, 2016
  6. Zmodo won’t connect to WiFi (solved)“,, Retrieved March 11, 2022
  7. Zmodo HD WiFi Camera NVR Kit Quick Start Guide“, Support (NVR Quick Guide PDF), Retrieved March 11, 2022
James Core
I write dozens of helpful informational articles based on topics that I have identified again and again throughout my research and work experience. I am here to help you find the right home security products.

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