Yi Camera Troubleshooting

Yi Camera Troubleshooting

Even the best-laid plans of mice and men often go awry. In turn, even a high-quality Wi-Fi camera like Yi Cameras will have issues concerning network connection or even startup. Here’s how to troubleshoot them.

Xiaomi Yi surveillance and doorbell cameras offer decent quality, fast and free shipping, 30-day money-back guarantee, hassle-free warranty, and lifetime customer support. This allows them to compete against the likes of Ring, Arlo, and Nest.

Is your Yi camera not working? Then try out some Yi camera Troubleshooting.

Why are my Yi cameras not working? Fixed!

Your Yi camera could have battery or wiring problems, thus it’s not even able to turn on. If worse comes to worst, you might have a “bricked” Yi cam. Otherwise, you could have a pairing problem.

Make sure your Yi Home App and Yi cam are running on the same Wi-Fi connection and using the right Wi-Fi band (5GHz instead of 2.4GHz).

Why are my Yi cameras offline? How to Fix!

Check the Yi camera if the status light is solid blue and turned on. If the blue light is blinking, check the state of your Wi-Fi Internet. Make sure your Yi Cam is within the range of coverage area of the router or modem. They might be far away from each other, resulting in your cam remaining offline.

If your camera remains offline and it’s not your router/Wi-FI, reset the camera then pair it up again to your mobile device.

Yi Home camera network connection failed: How to fix!

Make sure your router has an Internet connection. Otherwise, reset or power-cycle it. From the start, you should check to see if your camera can connect to the Internet via your Home Wi-FI in the first place.

The LED status light should be a solid (not blinking) blue. Finally, your smartphone should be connected to the same Wi-Fi connection.

Yi Home camera won’t connect to Wi-Fi: Fixed!

Restart your router if you’re having connection issues with the Yi Home cam. Power-cycle through it or press the reset button if it has one then wait a minute before turning it on again since this resets it to its factory settings and clears its cache.

How do I reconnect my Yi camera to Wi-Fi?

Under your app’s “Select Device(s)”, select the camera you wish to reconnect. If it’s not there, click the “Scan the QR Code” option under the “Select Device(s)” then scan the code on the bottom of the camera to make it appear on the app.

Watch out to hear “Waiting to Connect” for about 20 seconds or so then select “I Heard ‘Waiting to Connect'”.   Tap “Connect to Wi-FI”, enter your details, and make the connection. “If you don’t hear the prompt, click on the other option then reset the camera.

How do I refresh my camera on Yi?

To refresh your camera on Yi without resorting to a reset, you should power-cycle or unplug then plug the camera cable from the cam. This will make it reboot or restart while still keeping your settings. You can also unpair or remove the device from your Yi device then add it back in for Wi-Fi reconnection.

How to reset Yi camera?

If you have a Gen 1 Yi camera, use a pin or thin needle to reset the camera. The reset button can be found on the backside of the cam or on the upper left side of the QR code. If you have a Gen 2 cam, you need to remove the back cover of your device to access the white round reset button.

Get a pin to press this button until you see a yellow status light or hear the “Reset is Successful” prompt.

Related questions (Answered)

Here are some related questions regarding the Yi cam troubleshooting topic.

Why does my Yi camera keep saying waiting to connect?

You might be using the wrong Wi-Fi band—5G instead of 2.4G—or your Wi-Fi router might require resetting/power-cycling to get your cam to connect.

Why does my Yi camera say it’s offline?

It means your Yi camera can’t connect to the Wi-Fi. You might need to reset the Wi-Fi, remove the cam from the app then add it back in by scanning its QR code, or reset the camera in order to redo its connection setup.

What app works with Yi camera?

The Yi Home app works with the Yi camera. There’s also the Yi Home PC App and Yi Action App. There’s also a Remote Control App for Xiaomi Yi Cameras available.

Why is my Yi camera flashing blue?

The Yi camera flashes blue whenever it has router information but the connection is poor.

What is the status light on Yi camera?

The Yi cam has a status light that shows whether or not it’s paired up with your app or if it’s connected to your home Wi-FI.  When your camera is restarted after it’s been turned off from the app, the light will be on default mode.

How do I reset my Yi 1080p home camera?

Just use a pin to press the reset button near the QR code or hidden behind the panel depending on the model of your Yi camera.

How to Fix YI Camera Error 3006

Error code 3006 is a communication issue between the cam and the server on the Internet. To solve it, make sure your Wi-Fi router is online, your USB is linked properly to the cam, your cam is online, your smartphone is connected on the same Wi-Fi, and your Yi Home app is connected to the camera.

How do I get my Yi camera back online?

You can restart the router, redo the Wi-Fi connection setup, scan the camera’s QR code again, remove then add the cam again from the app, and reset the camera to factory settings.

How do I connect my Yi Action Camera to Wi-Fi?

Go to the Wi-Fi section of your mobile phone’s settings then select your Yi Action Cam’s Wi-Fi (typically YDXJ_XXXXXXX, with X representing different numbers). The default Wi-FI password of the Yi Action Camera is 1234567890.

Launch the app, add your camera, and check if they’ve established connection. Your phone screen should have access to the real-time images from your camera if the process is done correctly.

Why is my Yi camera not working?

Make sure your phone has either Wi-Fi or a cellular connection to view the camera in the YI Home app. Reset the camera and pair again using your mobile device. If this method did not resolve the issue, contact support@kamihome.com.

How do I reconnect my Yi camera?

It is well known that pairing YI Home Camera to your smart phone is easy and smooth.

  1. Download “YI Home Camera” App.
  2. Press the add icon in the upper right corner of the home page.
  3. Follow the voice prompt and instructions on the app, enter the Wi-Fi password and generate a QR code on your mobile phone.

Why does my Yi home camera keep saying waiting to connect?

What causes the pairing problem. Before starting the setup, you have to connect the Yi Home camera and the smartphone running the Yi Home App to the same Wi-Fi router. The pairing process can fail if the Wi-Fi signal is not strong enough or try to use the wrong Wi-Fi band (5GHz instead of 2.4GHz).

Why is my Yi camera not pairing?

Ensure that your phone is connected to a 2.4GHz band network before pairing (5GHz is not supported). While all routers have a 2.4GHz band available, you may need to adjust your router settings in order to pair your camera. Once paired, you can switch your phone back to your 5GHz band network.

How do I refresh my camera on Yi?

Use a thin needle or pin to reset the camera. The reset button is located on the upper left side of the QR code on the back side of the camera. Please hold down on the reset button until the yellow light turns on. The reset is successful when the yellow light is on or you hear the voice “Reset is successful”.

Why is my Yi camera flashing blue?

1) Flashing blue light means the update is happening with no issues. 2) Flashing red light means the firmware update is not compatible with the current hardware. 3) Two red flashes means the update file contains an error, usually CRC error. 4) Three red flashes means version number check failed.

How do I fix my offline camera?

Only your camera or doorbell is offline

  1. Restart your camera or doorbell.
  2. Turn off other devices connected to Wi-Fi.
  3. Move your camera, doorbell, router, or other things.
  4. Restart your router and modem.
  5. Disable any network extenders.
  6. Factory reset your camera or doorbell.

Why is my camera offline?

There are several reasons why your camera may be offline, including a depleted battery, high bandwidth usage, updated router settings, or wireless interference. The camera is designed to automatically re-connect once there is internet available.

Why does my Yi camera keep turning off?

Why does the camera turn off automatically? Please check if the camera runs out of battery. You can also check if the feature Auto Power Off is enabled in the App: Go to the App > Settings > Auto Power Off.

What app works with Yi camera?

The YI Home app is the intuitive and easy-to-use app for all your YI Home Cameras. Follow the simple onscreen instructions to add your YI Home camera then easily access 24/7 live view of your home, from anywhere.

How many phones can you connect to Yi camera?

You can share your camera with up to five other people. They will need to download the YI Home or Kami Home app and create an account.

Why is my Goowls camera not working?

Make sure the camera is powered on. Try plugging the camera and power cable into a working power outlet. Ensure that your cellphone has either a strong Wi-Fi or cellular connection. After verifying, check to see if the camera is back online in the app.

Why does my Yi camera Blink?

The blinking blue light indicates that your camera has already acquired the router information, but the network is poor. You can try as following: 1. Reboot your router.

How do I get my camera back online?

Troubleshooting Tips

The very first thing to try in order to get your camera back online is to disconnect it from the power source. Unplug the camera and let it sit for a few minutes and after a few minutes have passed, plug the camera back in.

How do you reset security cameras after power outage?

After the power cable plugged keep holding the reset button . The red PowerLED light will flash on for 3 second first, turn off for about 15 seconds, flash on for another second and turn off again. This procedure takes around 20seconds and camera will power up. Release the reset button.

Why does my security camera Say no signal?

One of the most common problems when a camera is not displaying video is a bad cable or BNC connection. Using a test monitor, you can temporarily eliminate the power and video cable that your camera is using.

Why is my xiaomi camera offline?

If the camera is still offline, there may be a problem with your home network. You can reset your home router and/or modem. A) Power off the camera (unplug the camera, or hold the button down for 5 seconds until the lights turn off; press it to turn it back on after about 1 minute.)

How do I reset Yi home?

YI Help Center | How to Reset Your YI Home Camera


If your Yi cameras aren’t working, end up offline, has the network connection fail, and so forth, this guide is here to tell you how to reconnect your cam to Wi-Fi, refresh or restart it, and reset it to factory settings for your convenience. It’s a DIY guide that anyone can use.


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James Core
I write dozens of helpful informational articles based on topics that I have identified again and again throughout my research and work experience. I am here to help you find the right home security products.

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