Ring Doorbell is one of the best video doorbells in the market today. They are an excellent choice for protecting your home and receiving updates on visitors. Thanks to the synchronized Ring app, you can always view whoever is on your front door wherever you are.
Even better, you have various Ring doorbells to choose from to keep your home under surveillance. From the standard Ring Doorbell to the latest Ring Doorbell 3, they each have features for keeping a close eye on who’s on your door. But no matter how amazing those features are, there are always times when they don’t work as expected.
For instance, your Ring Doorbell is not recording. Since you are not always at home, you wanted to have at least a clip of anyone who visits for review. It’s great to know who came by to your house to ensure your security. But if your Ring Doorbell isn’t working, that’s a problem.
Don’t worry, though.
Ring Doorbell Not Recording – Here’s the Fix to Solve it No Time
So, your Ring Doorbell has not been recording. Specifically, the problem is your Ring Doorbell 2 is not showing live view or recording when someone is at the door. You get a notification alerting you, but when you check the app, there wasn’t any activity. Even when you tried it yourself, it didn’t record.
Similarly, the live view did not work. The Wi-Fi is good, and the doorbell is hardwired, so it is not because of a low battery. What about running the device health in Ring app? You checked, and it also says that everything is okay. There is also no lapse in the coverage as you made sure that you have at least the basic Ring protection plan.
So, why is your Ring Doorbell not recording? Here’s the fix, so don’t worry!
In the beginning, you can try these things:
- Delete the app and reinstall
- Restart your phone before using the app
- Restart the router
Did any of these things work? If yes, good for you. If no, the next thing you can do is to reset the app. Do this by following the instructions below:
- Open Ring app and go the Ring Doorbell that isn’t recording (if you have more than one Ring Doorbells).
- Tap the gear icon you see in the top-right corner. That’s the general setting.
- From there, tap the “Remove Device” at the bottom.
- A pop-up appears then select “Delete.”
After that, you have disconnected or “reset” the app from the device. But you are not done yet. The next thing you need to do is to set up your Ring Doorbell once again.
Since you already have the Ring app, you can skip that step along with creating an account. If you don’t remember how you set up your device, you can follow the steps below:
- Open the app and enter your credentials to log in.
- Upon logging in, you will see a list of the Ring devices you have in your house. Select the Ring Doorbell you want to set up.
- Give your Ring Doorbell a name, either from the pre-made one or your own (click Custom to create your preferred name).
- Allow the doorbell to access your location to obtain an accurate timestamp of videos. Confirm your location, then tap “Continue.”
- Go to your Ring Doorbell, remove the faceplate, and locate the orange/black button. Press this button then tap “Continue” in the app. Doing this links the Ring app to your Ring Doorbell. You will know it is working when you see the light around the doorbell start to spin.
- Connect the Ring Doorbell to your home network. Choose the correct Wi-Fi from the list, enter the password, and click “Continue.” Wait a few seconds for the doorbell to connect.
- You will receive a notification telling you that the setup is a success. Upon receiving that, tap “Continue” in the app to proceed to the next screen.
- The next part of the process lets you add other users. You can stop here if you’re the only one who will be using the app.
You can also look at this video of how to set up your Ring Video Doorbell.
When you are done setting up your video doorbell, try to live stream and record once again. It should work now.
Ring Doorbell Info on Live Stream and Recording
Is your Ring Doorbell not recording? The problem might be in the connection between the app and the device. Resetting the app can help with this. But before doing that, are you sure your Ring Doorbell can record them? Are you not mistaking the device to be capable of constant recording 24/7?
First, let’s get to know about the different Ring video doorbells. There are currently seven of them, which are:
- Ring Doorbell
It is the original and ideal for any budget and home. Its main features are the 720p HD video, instant mobile alerts, and two-way talk.
- Ring Doorbell 2
It is the second-generation Ring Doorbell with newer features. They include 1080p HD video, Near Zone functionality, near motion zone detection, and other improved features.
- Ring Doorbell Pro
It is the hardwired Ring doorbell version to be connected to your existing doorbell wiring. Its main features are the 1080p HD video, ultra-slim design, and other advanced functionalities.
- Ring Doorbell Elite
This Ring doorbell is perfect for home builders and new houses as it needed professional installation. You will have to connect it to an ethernet cable.
- Ring Doorbell 3
It is the latest addition with many improved and advanced features, allowing you to answer your door wherever you are. It is suitable for any home security situation.
- Ring Doorbell 3 Plus
It is also a new generation of Ring Doorbell with added features. They include dual-band connectivity, advanced motion detection, and more.
- Ring Peephole Cam
Like the other Ring Video Doorbells, this peephole cam enhances your home security. Most of its features are the same as other Ring Doorbell models.
How Can You Record and Store the Videos?
Do these Ring video doorbells record 24/7? The answer is they don’t, not unless you have a Ring Protect Plan. Ring doesn’t record or store videos initially. However, you can view if someone is at your door whenever you have an alert through the live video stream.
If you have a Ring Protect Plan, then you can record and store footages. However, this is not a constant 24/7 recording. You will not get a 24-hour record of the day. Instead, your camera will be on standby and ready to record whenever your device detects motion.
It also records when someone presses the doorbell button or initiate a Live View or live video stream. The recordings stay on the server for 60 days. Unless you renew your account, those recordings will be deleted automatically.
If you are not subscribed to Ring Protect, the recordings are not stored unless you post it to the Neighbors App during the Live View event. By doing that, the videos become publicly available. Everyone, you shared it with can view the footage.
How to Access and Delete the Video Recordings?
Thanks to the Protect Plan, you can also download the footage before deleting them. The Ring Protect Plan allows you to store the recordings, download, and delete them. You can delete them manually, either one by one or all at once through the app or Ring.com. As mentioned, those videos get automatically deleted when your account’s storage period expires.
Ring Protect Plan Options
Ring Protect Plan is an optional subscription you can get for added monitoring and recording features for your Ring doorbells. With Ring Protect, you can have a 24/7 monitoring and storage period of 60 days for your footages. You can take advantage of this for a reasonable price. Below are the features of Ring Protect:
Ring Protect Plus – $10/month or $100/yearly
- Coverage – All Ring devices in one location
- Ring and Motion Alerts
- Custom Motion Detection
- Interact with Visitors from anywhere
- Live Video
- Extended Warranty 1
- 30/60 days of video recording and live view event
- Review, Save, and Share Videos
- Professional Monitoring
- 10% off discount
- No Longer-term Contract
Ring Protect Basic – $3/month or $30/year
- Single Ring Doorbell
- Ring and Motion Alerts
- Custom Motion Detection
- Interact with Visitors from anywhere
- Live Video
- Standard 1-Year Warranty
- 30/60 days of video recording and live view event
- Review, Save, and Share Videos
- No Longer-Term Contract
Conclusion
When your Ring Doorbell is not recording, you probably feel flustered and frustrated. After all, isn’t that why you bought the device? At one look, you would think that your video doorbell is now broken. But maybe it just needs a bit of tweaking. Through this article, you have a trick and some useful information on making sure your Ring Doorbell does its work.
References:
- Ring video doorbell 2 won’t show live view or recording when someone was at the door, Community.ring.com, January 23, 2020
- James Core, How to Factory Reset the Ring Doorbell, oursecurelife.com, 2020
- James Core, How to Setup and Install Ring Doorbell, oursecurelife.com, 2020
- Video Recordings, Support.Ring.com
- Ring Protect Subscription Plan, Support.Ring.com
