There is no doubt Ring Video Doorbell is one of the best home security systems in the market today. The combination of features that every video doorbell from this company has provides you with a wide array of benefits.
But to take advantage of them, you need Wi-Fi, giving you remote surveillance capable of detecting motion and recording videos. The question is, “what to do with a Ring Doorbell not connecting to Wi-Fi? Here’s to fix!
Setup Mode and Connecting to Wi-Fi
When you first turned on your Ring Doorbell, it won’t connect with your home Wi-Fi at first. When you begin setting up the video doorbell, it will enter the Setup Mode. It will ask you to download the partner Ring app on your smartphone, tablet, or PC.
After downloading the app, you then have to register an account. You will need to provide some basic information to complete this. When you are done, the app can now connect to your Ring Video Doorbell.
It was mentioned before that the device would not connect to your home Wi-Fi at the beginning. During setup, the Ring Doorbell broadcasts a temporary network to which the app can connect.
When you are done setting up the device and app, you will find instructions on the application on how to connect to your home Wi-Fi network. After connecting, the temporary network from the device will be gone.
How to Force Setup Mode
Some of you probably wonder, “Can’t I just connect to my Wi-Fi directly?” You can’t. The device cannot connect to your home Wi-Fi if it does not enter the Setup Mode first. The Ring Doorbell generally goes into Setup Mode when powered on for the first time.
However, you might need to force it to run in some cases. You can do that by removing the faceplate first. Press the black button firmly and release (don’t hold it down for too long). Take the battery and recharge it fully.
When you are done charging, put it back and start the device. Wait to see if it enters Setup Mode. If it doesn’t, or you encounter other issues, you can reboot your Ring Doorbell unless the problem is hardware. In that case, replacement is the solution.
Troubleshooting Setup and Wi-Fi Issues
Even after forcing the Setup Mode, it might still not set up completely. You will know if that’s the case when you see the message “Setup Didn’t Complete” on the screen. Along with this message, you will see four types of rings indicating possible issues.
Top of Circle is Flashing
Do you see the top of the circle flashing on the Ring doorbell? It means the Wi-Fi password you entered is wrong. It will take a moment for the device to confirm the password, so wait for a bit. After that, you can repeat the Setup process.
Right Side of Circle is Flashing
If it’s the right side of the circle that is flashing, it means the device is having trouble connecting to your home Wi-Fi. The usual solution here is to repeat the setup process, just like how you did before.
But if it didn’t work, such as the device failing when you move away from the router, there are a few other things you can do. One of them is to use an extender, which will amplify the weak signal of your Internet connection.
Left Side of Circle is Flashing
If the problem is with your Internet, then the left side of the circle should be flashing. You can try finding out if your home network is the problem by connecting other Ring devices to the Internet.
A successful connection means you can complete the setup process. If the other devices also cannot connect to the network, your Wi-Fi connection has problems. You should contact your Internet services provider to fix it.
Front Light Not Doing Anything
Is the light not doing anything? Try to set it up again. If it doesn’t work, check to make sure you are using the correct Wi-Fi password. You can bring the router closer to the device or do a hard reset.
Ring Doorbell Not Connecting to Wi-Fi – Here’s to Fix it!
It is understandably frustrating and annoying when you cannot connect to your Wi-Fi network properly. Even after trying all the fixes mentioned above, you still experience Wi-Fi issues.
Check your Ring app and see which network the Ring doorbell is connected to. If it is not even connected, some of the things you can do include:
- Making sure you connect on the right frequency. Unless you are using Ring Doorbell Pro, Ring Doorbell 3, or Ring Doorbell 3 Plus, your home network must be on 2.4GHz. Only the other three models mentioned can connect to 5GHz.
- When resetting the device, make sure to long-press the orange button. You will find the button at the back of the device. Hold it for 30 seconds to factory reset and disconnect the device from your Wi-Fi. You can then start connecting again.
- Ring does not support channels 12 and 13. Therefore, you also have to make sure your home Wi-Fi is on channel 1 to 11. Otherwise, your device really will not connect.
If everything goes well, your Ring Doorbell will now be able to connect to your network. With that, you can proceed with setting up the device. In case you still cannot connect, or the connection continues to fail, here are other things you can do:
- Undo the cellular data on your iPhone or iPad as it can occasionally prevent the Ring device from setting-up successfully.
- Check if the Android Smart Network Switch is active, which can also prevent you from setting up your Ring device successfully.
- If your Ring Doorbell has a battery or hasn’t been mounted yet, perform a distance test. Move from the router towards the mounting location, checking for how strong the Wi-Fi signal is along the way. If you notice spots where there is interference or if the distance makes the setup fail, you can fix it with a Wi-Fi extender.
- Sometimes, you overlook the simplest solution – rebooting the modem or router. These devices work the most in your house. As such, you need to restart them at least once a month to ensure optimal performance.
- As previously mentioned, the last resort of being unable to connect to Wi-Fi is performing a hard reset. The general instruction is to press down the setup button for at least 15 seconds and release it. However, it may get a bit confusing since this particular button is located in different places, depending on the device. Here’s a breakdown of that:
- Ring Doorbell 2 – Small black button on the front of the device
- Ring Doorbell Elite – Small black button on the front
- Ring Doorbell Pro – Small black button on the right side
- Ring Doorbell 3 – Orange button on the back of the device
- Ring Doorbell 3 Plus – Orange button on the back
- Push the corresponding button depending on your Ring doorbell. Wait for a minute then perform the setup process again. In setting up the device, keep in mind to enter the correct password. Make sure as well that you have a connection and isn’t too far from the router.
If nothing else worked, you should contact Ring support. They can assist you better and may even advise if replacing is necessary.
Changing Wi-Fi Network
Did your Ring Doorbell successfully connected with your home Wi-Fi? That’s great! But what if your network is suddenly down? How can your video doorbell work that way? Don’t worry because you can connect the device to another network instead.
Wouldn’t that be a hassle? If you look at it that way, it is. But having a second connection is an excellent way to make sure your house is always under surveillance. After all, network downs can happen.
That’s not all. Knowing how to change the Wi-Fi that your device is connected to help when you changed router or moved to a new home. It is a little tricky since you cannot do it on the device itself, but you can use the Ring app.
Also, this trick might not work on every ring device. Here’s how to change the Wi-Fi network:
- Open your Ring app
- Go to Device Health
- Tap Change Wi-Fi Network
From there, you will see a list of networks. Pick the one you want your device to be connected to. The problem is some devices offer the option Reconnect to Wi-Fi instead. With this, you will be prompted to “Press the Orange Button.”
It is a bit of a task because you will need to unmount the device. It’s a good thing there is a trick people use to prevent this. It will be easier and automatic to connect to a new Wi-Fi if you name it with the exact same name as the old router.
What to do with a Ring Doorbell not connecting to Wi-Fi? – check your connection and make sure the device is powered. If these don’t work, reboot your router, perform distance tests, or hard reset the Ring Doorbell.
Connectivity is a simple issue to fix. But if the tips mentioned in this article still does not work, the problem is likely with device hardware. You either have to buy a new Ring Video Doorbell or get a replacement from Ring.
- Fix Ring Doorbell Not Seeing or Connecting to Wi-Fi, Smarthomegeeks.co.uk
- John Carlsen, How to Connect a Ring Doorbell to Wi-Fi, ASecureLife.com, November 11, 2019
- In-app Setup Failing Repeatedly, Support.Ring.com