Just because Amazon is the parent company of the popular Ring brand of Wi-Fi security solutions, it doesn’t necessarily follow that the hardware is perfect. They will suffer from glitches, bugs, and so forth that require some troubleshooting.
Amazon’s Ring line offers video doorbells and smart cameras galore to provide you the best quality surveillance videos and the most complete protection for your smart home or “Home of the Future” that should give Arlo, Wyze, Blink, and Nest brands a run for their money.
It’s our hope that this comprehensive troubleshooting guide will shoot down any troubles you have with multiple models of Ring Camera. Without further ado, let’s talk about Ring Camera Troubleshooting!
Ring camera not working: How to fix!
If your Ring cam isn’t turning on, it most likely needs to get its batteries or wiring looked at.
- Battery and Wiring: Maybe there’s a loose connection on your wires. Or perhaps your battery is out of juice so all you need to do is recharge or replace it depending on what type of battery your cam is using.
- Lack of Power Causes Software Bugs: Power issues can also affect connectivity issues as well. A nearly dying camera will have a hard time going online since that takes energy to do.
- App Can’t Detect Low-Power Cam: Ditto when it comes to app integration since your app might thing your dying cam with no battery life or power is offline or dead.
If you merely wish to put your Ring cam back online then do the following.
- Delete Ring Cam: Delete the Ring cam from your app then add it back in. This serves as a way to reset the cam without pushing the reset button.
- Setup Button Restart: Press the “Setup” button if present to enter “Setup Mode”. Wait 10 seconds. Press the button once more. Check if the camera auto-reconnects to your app and goes online.
- Press Reset: Press and hold the reset button for 10 seconds to restart or reboot it. If you press and hold it for 30 second instead it reverts back to factory settings right out of the box. You’ll have to set it up from the beginning.
Ring camera Live View not working: How to fix!
If your cam’s “Live View” mode isn’t working, double-check your Wi-Fi connection first and foremost. 9 times out of 10 it’s a Wi-Fi problem not on the Ring Cam’s end but instead on the router’s end or modem’s end. A good reset or power-cycling can do the trick.
Reconnect Cam to Wi-Fi
You can also attempt to reconnect the cam to your Wi-Fi via the app to solve your Live View mode problem. Obviously, your Wi-Fi cam requires Wi-FI in order to work, even if it’s not recording the footage.
Fix Router Position and Traffic
Another possibility behind no Live View is router position. Even if you have fast and dependable Internet, the Ring Cam might lack Live View because of your router positioning relative to the camera. Both should be within each other’s vicinity to establish a strong connection.
Address Wiring or Power Issues
Again, things might not be that complicated. Like with an offline or unresponsive cam, you can fix a cam lacking Live View by checking whether its wiring is faulty or if it has a loose plug. Maybe the electrical socket isn’t working. Or its battery is dying.
Ring camera not connecting to Wi-Fi: How to fix!
If your Ring cam isn’t connecting to your Wi-Fi then something might be wrong with your Ring Cam, your Ring App, or your Wi-Fi router/modem/ISP. Get to the bottom of things to find out the truth.
- Check the Router: Is your router or modem working? Its lights should be all green or all yellow. If the light for the Internet is red or off it might be a connectivity problem on your ISP’s end. Reset your router by power cycling.
- Remove Battery or Unplug: Remove the battery or unplug your Ring Cam then put the power back on. See if that results in the cam reconnecting to your Wi-Fi and app.
- Check Other Wi-Fi Devices: If other Wi-Fi devices are having issues with your Wi-Fi then something’s wrong with your Wi-Fi itself. Or too many devices might be connected to it causing heavy bandwidth usage and traffic.
- Setup Mode: Cameras like the Ring Spotlight and Floodlight Cam have a Setup button you can push to go into Setup Mode. Wait 10 seconds, press it again, then see if it auto-reconnects to your Wi-Fi.
- Check Battery Health: Check the battery health or power status of your Ring Cam on the app. Again, power, wiring, and battery issues commonly results in hampered cam operation.
Ring camera not recording motion: How to fix!
If your cam isn’t recording motion like it’s supposed to then it might again be a power issue. No battery, low battery, loose wiring, or disconnections can make for an unresponsive camera. A low-power camera is less likely to trigger motion recordings too.
Motion Sensitivity Settings
Check “Motion Sensitivity” on your Ring App by going through the “Device Settings” tab. It might be set too low, resulting in it not recording motion when detecting motion. It could also make your Ring cam unresponsive by triggering motion alerts so much it drains your battery empty.
Too Much Motion Triggering
Don’t forget to check the area around the camera and its lights. Something in the vicinity might be triggering its motion alerts, such as strays, pests, or scavengers. Excessive triggering of the cam, its lights, and so forth can result in it getting overwhelmed.
Ring indoor camera blue light: ring camera light meaning
The blue light represents many things. If the blue light is slowly blinking then that means the camera is in setup mode. If the blue light is solid it means the camera is starting up or the camera is in recording mode. Finally, if the blue light blinks on and off then is on for two seconds it’s a firmware update.
Ring indoor camera red light: Why Does My Ring camera have a red light on?
As mentioned above, the flashing red light means setup has failed or you’ve put in an incorrect password. Alternating red and blue light means setup failed to connect to your Wi-Fi. It’s an error alert that informs you that something is amiss with your setup.
FAQs – Frequently Asked Questions
Here are some frequently asked questions in regards to troubleshooting Ring Cams.
How do I reset my Ring camera?
Make sure your Ring Cam is turned on. Locate the reset button then press and hold it for 30 seconds or half a minute. After releasing the button, look at the LED status light.
It should flash a few times, indicating the cam as been restored to factory defaults. To restart instead of reset to factory settings, press the reset button for only 20 seconds then release.
Can you restart a Ring camera from the app?
Yes. Just open the app, click on the name of the Ring camera you wish to disconnect, tap or click on “Device Settings” at the bottom of the screen, select “General Settings” at the bottom of the list for “Settings”, and then select “Remove This Device” at the bottom of the menu.
Removing the device allows you to restart then reconnect to your app. You can also restart it by pressing the reset button for 20 instead of 30 seconds so that it doesn’t default to factory settings.
What is the blue light on Ring camera?
Blue mainly means everything is doing fine and it’s undergoing some sort of setup or startup mode. The solid blue light mainly means startup mode or recording is ongoing. If it flashes slowly, that’s setup mode. More on the different blue lights below.
What do the lights on my Ring camera mean?
The different colored lights on your Ring camera inform you of what it is doing or what is occurring to it. You can troubleshoot the camera easier by being aware of what the different lights mean when push comes to shove.
They include the following:
- Light is Off: Idle camera.
- Slow Blinking Blue Light: Setup mode.
- Slow Pulsing Blue Light: Two-way talk or speaker is enabled.
- Solid Blue Light: Startup mode or ongoing recording.
- Blue Light Blinks on and off then on for 2 Seconds: Firmware update.
- Blue Light Blinks on for 5 Seconds: Setup is successful.
- Red Light Flashes on and off: Setup has failed overall or incorrect password.
- Blue and Red Light Flashes on and off: Setup has failed to connect to Wi-Fi.
What do red lights on Ring mean?
Red lights mean something is wrong. No, it doesn’t mean the battery is low; you need to check the app to see how much power is left in your battery. Instead, it indicates something went wrong with setup. You’ve put in the wrong password or it failed to connect to the Wi-Fi (blue and red flashes).
Why is my Ring security camera not working?
Check to make sure your Stick Up Cam is powered on and plugged in. Restart your router and run through the setup process again. Make sure to have your devices in close proximity with your router and correctly enter your password. Check the last reported signal strength for your Stick Up Cam in the Ring app.
How do I reset my Ring camera?
Ring Spotlight Cam Battery
- Find the setup button on the top of the camera.
- Press and hold the setup button for 10 seconds.
- The light on the front of the camera will flash for several minutes; when the light turns off the reset is complete.
Why is my Ring not connecting?
The three most common causes of this problem are the following: A poor connection between your mobile device and the internet. Slow internet upload and download speeds. A poor connection between your Ring device and your router.
Can I reboot a Ring camera?
Press and hold the reset button atop the camera for 30 seconds. After releasing it, the status light located at the bottom will flash a few times indicating the camera is restarting. The camera is now reset to factory defaults.
What do you do when your Ring stops working?
Unplug your router for 30 seconds and then plug it back in. See if your Ring Doorbell automatically reconnects. Turn off the power to your Ring Pro at the breaker box for 30 seconds, then turn it back on. See if your Ring Doorbell automatically reconnects.
Why Does My Ring camera keep going offline?
Your Ring security camera might keep going offline due to a weak Wi-Fi signal, power issues, or a problem with the camera itself. If the camera is damaged or defective, it might have trouble staying online. Double-check your connections and ensure you have power before contacting Ring customer support.
Where is the reset button on Ring floodlight camera?
If the light on your Floodlight Cam does not light up and flash and your Floodlight Cam is wired correctly and is receiving power, you can try performing a hard reset. Hold down the top button for a full 30 seconds.
How do I reconnect my Ring camera to Wi-Fi?
Follow these steps to reconnect your doorbell or security camera wifi in the Ring App:
- Tap on the three lines on the top left.
- Tap Devices.
- Select doorbell or security camera you need to reconnect to wifi. The next screen is the Device Dashboard.
- Tap on Device Health.
- Tap on Reconnect to Wifi or Change Wifi Network.
Where is the reset button on ring Spotlight cam?
Rebooting the Ring Spotlight Cam
- Press the reset button on the top of the spotlight camera.
- Hold down the reset button for twenty seconds.
- Check your Ring app to see if the spotlight cam reappears as an available device once the wireless connection is reestablished.
Can you restart a Ring camera from the app?
You can either factory reset your device via the Ring app, or you can perform a hard reset by removing the faceplate and holding down the black button in front of the camera for 15 seconds.
What is the blue light on Ring camera?
Ring Camera Blue Light Flashing During Setup
This is the camera’s way of notifying you that it is being set up. As soon as the setup is over, the light begins to change to a solid blue, indicating that the camera is starting to function. Once it goes into its normal functioning mode, the light will go off.
Why is my Ring Doorbell flashing blue?
What does it mean when your Ring Doorbell is flashing blue? The constant flashing blue light on your doorbell indicates that it is charging. The circle fills up to show the increasing battery life. The light is solid blue when the battery is fully charged and will turn off when it is not charging.
How long does Ring battery last?
Ring says the battery should last anywhere from six to 12 months between charges, depending on how much activity your doorbell receives.
Why is my Ring floodlight flashing green?
The Ring Network is a temporary access point used for setup before you connect to your home wifi network. Green flashing light – flashes rapidly for up to two minutes. Solid green light for 5 minutes, then turns off. Solid red means connected.
What is the button on top of ring Spotlight cam?
While setting up Ring Spotlight Cam security camera you will be asked to put the device into “Setup Mode” (note that the device will automatically enter Setup Mode the first time it receives power.) In order to put the device into Setup Mode, press and release the small button on the top right of the camera.
This Ring Camera Troubleshooting Guide intends to show you how to fix common problems with practical solutions. It mostly involves figuring out if it’s a software problem solvable by a reboot or a reset to factory settings or a battery or wiring problem that results in reduced function.
Usually, you’re more likely to power-cycle your router than power-cycle the Ring cam. Reserve the reset into factory settings as a last resort. You can do soft resets or restarts of the cam by removing the battery or plug as well as deleting the device from the app before adding it back again.
- “How to Factory Reset a Ring Spotlight Floodlight Cam“, TechSolutions.com Support, Retrieved March 7, 2022
- “How to Reset/Reboot Ring Spotlight Cam (Not Turning On or Working)“, Smart Home Starter, August 30, 2021
- “Troubleshooting Guide for Ring Smart Lights Spotlight“, Ring.com Support, Retrieved March 7, 2022
- “How to Reset Ring Camera“, TechnoWiFi.com, Retrieved March 8, 2022
- “Indoor Cam Flashing Light Patterns“, Ring.com Support, Retrieved March 8, 2022
- “Ring Doorbell Live View Not Working: How To Fix“, RobotPoweredHome.com, February 18, 2022