Q-See Camera Troubleshooting

Q-See Camera Troubleshooting

Q-See, like any other brand of NVR/DVR camera, does suffer from bugs, glitches, and malfunctions. Read this guide to know how to fix your cam on your own. Or if worse comes to worst, know how to rest this camera type.

Q-See is a premium CCTV brand that separates itself from the rest due to its significant advancements in the field of security tech. It has developed its own state-of-the-art tools for NVR and DVR to ensure your peace of mind as a business owner or homeowner.

With that said, let’s talk about q-see camera troubleshooting. Learn how to fix the camera whenever it malfunctions or isn’t working.

Why are my Q-See cameras not working? Fixed!

Q-See cameras might end up seemingly bricked if it has a dead battery or if the wiring is loose. It could also be unplugged from the wall outlet or from the power cable port. Therefore, you should check the battery and the wiring to see if everything is on the up and up. The cable shouldn’t be damaged either.

If you’re instead suffering from loss of video on your camera’s DVR/NVR, investigate to see if it’s a wiring issue, unstable Internet connection, insufficient power supply, inefficient camera software (could require un-installation and reinstallation of the app), or IP address conflicts.

Why are my Q-See cameras offline? How to Fix!

If your Q-see camera is offline then you should first and foremost check the quality of your Internet connection.  Your cam and your mobile device should share the same home Wi-Fi connection instead of using different connections for the best results.

If you can’t log in to the web or the client-end portion of the interface, it could boil down to several causes, mostly regarding ISP (Internet service provider) or Ethernet connectivity.

The Prime Suspects of Login Problems

The prime suspects behind login problems include:

  • A network connection error (Internet router or modem reset required) or network setup error (you might need to reset the camera to factory settings and set things up again).
  • The username or password for the Wi-Fi or account might be invalid.
  • You should also enable ActiveX control on your PC for good measure.
  • The computer’s video card driver might require upgrading as well.
  • Check if there’s an IP address or MAC address conflict then fix accordingly.
  • Otherwise, it might be a DVR network card error altogether, resulting in an unstable network connection.
  • You might need to update your system to Windows 8 or 10 (the legacy system can run up until even the outdated Windows XP but not Windows 98 or ME machines).

Why does the Q-See cam not have video output? How to Fix!

If there’s no video output on one or more channels, then immediately check the integrity of your HDMI/AV connection. It’s usually a loose or damaged video cable connection that’s causing no signal to appear on your TV or monitor.

The video input signal could be too weak or gone altogether due to connection issues. Possibly the cable could be damaged or you’ve set the TV to the wrong port (HDMI1, HDMI2, AV1, AV2, and so forth).

Your updated firmware could also be using the wrong file, so you need to update it again. If your brightness is set at zero, please restore it to the factory default setup (by going to the settings or simply resetting the camera).

Why does the Q-See cam have distorted color? How to Fix!

If the real-time video color comes off as distorted, it could be because your NTSC or PAL setup is incorrect when using the BNC output, resulting in the real-time video coming off as black and white instead of colored.

Make sure your monitor or TV resolution is compatible with your DVR monitor settings. There’s also the possibility of a degraded signal due to a video cable that’s too long or too far away. Check your DVR if the color and brightness setup is correct as well.

Why can’t I search the Q-See cam’s local records? How to Fix!

The local records or recordings of your Q-See cam are all stored locally in the HDD. Therefore, any issue from that should root from some sort of HDD hardware or software error. You might either need to replace the HDD cable or the HDD itself has failed altogether.

You might have also overwritten the recorded file by accident. Check the settings if the record function has been disabled for good measure.

Why does the Q-See DVR not boot up properly? How to Fix!

If your DVR isn’t booting up properly, you should check if the power supply has the right input power. If it’s incorrect, your DVR could not be getting enough power to turn on.

  • Firmware Issue: The camera or app could’ve downloaded the wrong file. Therefore, reset everything or have a technician get the right firmware update installed unto the device to get it to boot-up (like a startup disk).
  • Damaged Switch: Your power switch button could be damaged, thus necessitating replacement or repair. This depends mostly on your camera’s warranty. Otherwise, you might need a third-party CCTV repairman to fix it (outside repair voids the warranty).
  • Hardware Damage: There might be something wrong with the hard drive cable, thus necessitating replacement. Or your hard drive itself might have gone bad. It could also mean the main board is damaged (worst-case scenario).

How to reset Q-See camera?

It couldn’t be simpler to reset your Q-See camera. Just press and hold the reset button for 15 seconds to get the cam back to its original factory settings straight out of the box.

The reset button is typically found on the underside of the camera but it varies from model to model. Check your user manual for more details.

How to reset the DVR password?

In the case of the DVR you need more of a DVR password reset rather than a cam reset to factory settings. It’s for when you can’t login to your DVR because you forgot its password.

To reset the password for the Q-See DVR enter “admin” as the username and “6036huanyuan” as the password. This will make the system reboot. Now the password is back to the system default. In other words, you have “admin” as the username and “123456” as the password.


How do you reset a Q-See camera?

Press and hold the reset button for 15 seconds in order to reset the camera to its original factory settings. Q-See is always here to answer your questions and take your valued suggestions.

What happen to Q-See?

Q-See, while going out of business, has discontinued all of their apps and PC software. This affects all customers who relied on remote viewing to keep an eye on their property or business. We offer remote viewing apps and PC software free of charge with the purchase of our security camera recorders.

How do I setup my Q-See camera?

How to Setup a Q-See Wi-Fi Camera With Q-See Plus

How do I connect Q-See to WIFI?

How to Install a Q-See QC Wi-Fi System

Where is the reset button on Q-See DVR?

In order to reset your DVR, you need to press the on/off button on the front of the device. This will reboot the DVR and clear your settings.

Why is my Q-See DVR beeping?

If you find your DVR beeping or buzzing, it is because there is a setting in the DVR that activates the internal buzzer to sound when a hard drive error is detected. This is set by default on DVRs and NVRs we sell. The video below will guide you how to disable the internal buzzer on the DVR.

Is Q-See going out of business?

Q-See is going out of business effective January 31st, 2021. The once mega-budget surveillance provider may cause significant problems in how it is being shut down.

How do I update my Q-See firmware?

STEP13: On the channel display, right click and select “MAIN MENU” -> “Advance” -> “Maintenance” Click on “System Update” Click OK. The DVR will tell you it is updating, once the DVR reboots it will be running the latest version of the firmware.

Are Q-See cameras ONVIF?

Q-See IP cameras offer the ultimate flexibility with their ONVIF compatibility. ONVIF offers a standardized communication process between IP based technology which allows Q-See cameras to communicate and work with other ONVIF compatible devices regardless of original vendor or manufacture.

What is the default password for Q-See?

Q-See: admin/admin or admin/123456. Reolink: admin/<blank>

How do I connect my Q-See camera to my iPhone?

Q-see Installation Video – iPhone Set up

How do you use the Q-See App?

How to set up the QT View Smartphone Application

How do I reset my DVR to factory settings?

How do I reset my DVR to factory settings?

  1. First, find the reset button on your DVR.
  2. Next, use a pen or paper clip to press and hold the reset button for 10 seconds.
  3. After 10 seconds, release the button and wait for your DVR to restart.
  4. Once your DVR has restarted, it will be in factory settings mode.

How do I reset my DVR to factory settings without password?

Here are the ways you can recover from a lost password.

  1. Use the DVR factory default password.
  2. Use a DVR password generator.
  3. Update the firmware and reset the DVR.
  4. Reset the DVR by removing the battery.
  5. DVR physical reset with jumpers.
  6. Delete the password file by using telnet.

What app is compatible with Q-See cameras?

What app is compatible with Q-See cameras? Great Mobile Apps – The iPhone app and Android app included with Viewtron DVRs is outstanding. It supports live remote camera viewing and recorded video search and playback.

What DVRs are compatible with Q-See cameras?

What Cameras are Compatible with QSEE DVRs?

  • For most QSEE DVRs, our Viewtron BNC cameras work great as replacement QSEE cameras.
  • Our Viewtron hybrid BNC DVRs work with just about every model QSEE camera.
  • Customers love the remote camera viewing software that is included with Viewtron DVRs and NVRs.

Are Q-See cameras compatible?

The good news is QSEE, like most security camera manufacturers, used open standards with their BNC security cameras, including HD-TVI, AHD, and HD-CVI along with older systems that just used standard analog CVBS video format.

To Wrap It Up

Like any other camera brand out there, you should know how to fix issues such as the Q-See camera not working, the camera ending up offline, the camera’s network connection failing, the camera not connecting to the Wi-Fi and how to reset the camera.


  1. Quick Start Guide (PDF)“, HomeDepot.com, Retrieved March 29, 2022
  2. Joe Dassin, “How do I reset my Q See camera?” ElectroAnswers.com, January 20, 2021
  3. Q-See – Security Surveillance Systems and Home Surveillance“, Q-See.com, Retrieved March 29, 2022
  4. Q-See Manual A.3 Troubleshooting“, ManualsLib.com, Retrieved March 29, 2022
James Core
I write dozens of helpful informational articles based on topics that I have identified again and again throughout my research and work experience. I am here to help you find the right home security products.

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