EZVIZ Camera Troubleshooting

EZVIZ Camera Troubleshooting

If you wish to know how to troubleshoot the common issues and glitches associated with using the EZVIZ brand of Wi-Fi or IP cameras then you’ve come to the right guide. This article will tell you the most important facts when troubleshooting this cam type.

The EZVIZ or Ezviz brand offers a wide range of smart home security cameras at amazingly affordable prices. Their surveillance cameras have been used by millions around the globe. Depending on your needs, you can buy wireless or wired security cams you can install indoors or outdoors.

In regards to Ezviz camera troubleshooting, here’s the nitty-gritty of it all. Yes, it involves figuring out the cause of Internet connection issues, a failure to boot up or startup, and various other issues.

Why is my EZVIZ app giving me the “Device is Offline” message? How to Fix!

If you’re getting the “Device is offline” message, you can deal with it by checking the indicator lights of the camera. Make sure the device is in configuration mode according to the lights. Also check the status of your router.

Make sure it’s not an ISP issue and your Internet is working fine. Otherwise, disconnect several other devices using the Internet to free up bandwidth. It could also be an issue with the username and password. A simple typo could lead to no Internet connection.

When all else fails, you can always delete the camera from the app account, reset the cam, then add the device to the app from scratch since it’s now in default or factory settings.

How do I download recorded video clips from my EZVIZ cam? How to Fix!

You can manually record the video to allow you to download the clip while in playback or live view mode. When in either of those modes, just tap on the icon for “Record” to manually record what your camera is seeing at the moment.

After the completion of the recordings, your video should be saved on your EZVIZ mobile app’s “My Album” folder or tab. Manually recorded videos are automatically downloaded to your phone.

Why is my EZVIZ Camera Guide App not working properly? How to Fix!

If your app has a server, connection, or loading error, keep in mind of the situations that might cause such events. The server for the EZVIZ Guide App might be down, which causes it to not load. They’re like YouTube—the app needs the servers to work in order to load. Try again later.

Your mobile data or Wi-Fi connection might also be on the fritz. Please check your connection or your home Wi-Fi router. Too many users using the app at the same time might overload the app’s servers too. Try again later as well.

EZVIZ Camera Troubleshooting

Why is my EZVIZ Camera Guide App getting a black screen? How to Fix!

If you’re getting a black screen whenever you open the EZVIZ Camera Guide, don’t worry. It’s a common Android OS issue. When you open the app, you’ll see a few seconds of a blank screen and then the app will crash with or without an error message. Fix this issue using the following ways:

  • Temporary Loading Issue: If it’s a temp loading issue, access the recent applications menu using the first left button of your device. Afterwards, close the app that keeps crashing then open it again. The app should load normally soon after.
  • Android Mobile Hard Reboot: Another way to fix this error is to do a hard reboot on your phone. This involves hitting the Home and Power buttons at the same time for 10 seconds. Or you could hit the Power and Volume Up Buttons at the same time. It depends on the model.
  • Wait Till the Battery Drains: Drain your battery fully to allow the phone to turn off automatically. After that, charge the phone and press the power button. Full battery drainage then restart could fix the error.
  • Uninstall Then Reinstall: If you can’t fix the app with anything then just uninstall the app in order to reinstall a fresh copy. Android usually restores all settings when reinstalling a program and logging into your account. Otherwise, just put your original settings manually.

If the reinstall step also doesn’t work then try installing older versions of the app to see if that works. Maybe it’s a compatibility issue with your Android device.

What if I can’t receive the verification code? How to Fix!

Check your junk email if you’ve registered the account through eamil. If the verification code remains missing, you migh have an email filter/block that restricts the email. Check with your email provider for more details or use a different email.

Check if your mobile phone can get SMS short codes if you’ve registered the account through your mobile number.

Contact te support center at support@ezvizlife.com or your regional support team and provide your number, country, and tim,e of request if the code remains missing.

Do EZVIZ cameras and systems support 5GHz Wi-Fi or only 2.4GHz?

Most EZVIZ products have a 2.4 GHz Wi-Fi configuration for their network mode. However, check the specs of some of the latest Ezviz products around. You’re bound to find some that support 5GHz.

Products that support both 2.4 GHz and 5 GHz include the Sports Camera S5 Plus, C6P, Mini Plus, and DB1. Meanwhile, the Router W3 supports dual band 5 GHz and 2.4 GHz. The 2.4 GHz Wi-Fi network mode limit applies to all other security cameras.

How do you reset the security camera from EZVIZ?

Find your Ezviz camera’s reset button then hold it for 5 to 10 seconds. Wait for a prompt on your app that informs you the device has successfully returned to factory or default settings. Certain EZVIZ cams won’t even give you such a prompt.

For them, wait about 1 to 2 minutes and you will see the lights change to color blue. This means they’ve been reset. As a rule of thumb, the reset takes 1 to 2 minutes to complete.


How do I get my EZVIZ camera back online?

To connect to a different Wi-Fi network, press the RESET button for 5 seconds to Reset your camera and begin the process to reconnect the device to the Wi-Fi. Ensure that your EZVIZ device is in ready mode or Wi-Fi configuration mode > then use the EZVIZ mobile app for device Wi-Fi configuration.

Why is my EZVIZ not connecting?

Ensure you do not have too many devices on the network. Make sure the router can distribute IP address to your device (DHCP is on), disable the static IP setting. 4) Reset your camera, ensure that the device is in setup/ready mode, then use EZVIZ mobile app for device Wi-Fi configuration.

Why does my EZVIZ camera keep stopping?

If your EZVIZ mobile App running on your Android/iOS phone and/or your PC client are not on the same network as the camera, the videos are streamed from EZVIZ VTDU servers. EZVIZ VTDU servers are set to time out every 5 mins.

Why is my EZVIZ camera disarmed?

The purpose of disarming the blink system is to turn off the notifications of moving bodies in the front of the camera, especially when you are in your household or office. The disarming function is used to secure the house when nobody is present at home.

Why does my security camera keep going offline?

Security cameras go offline for three main reasons: power outages, loss of internet, or failure of the camera’s components (broken parts or wires).

Why is my camera showing offline?

There are several reasons why your camera may be offline, including a depleted battery, high bandwidth usage, updated router settings, or wireless interference. The camera is designed to automatically re-connect once there is internet available.

What is EZVIZ status light?

Wi-Fi Camera

LED Indicator • Solid Red: Camera starting up. • Slow-flashing Red: Wi-Fi connection failed. • Fast-flashing Red: Camera exception (e.g. Micro SD card error).

Can EZVIZ work without Wi-Fi?

Yes you need WiFi to use it.

What is the default password for EZVIZ camera?

Step1: Log in the camera, the User Name is ‘admin’, the Password is ‘12345‘ by default. Step2:Then go to the Configuration> Advanced Configuration> Security> Security Service>Enable Telnet, then click Save.

Where is the reset button on my EZVIZ camera?

How to Reset CCTV Ezviz Wireless Camera C6CN Cara Reset

How do I update my EZVIZ firmware?

1. Use EZVIZ SPORTS App….How to upgrade action camera?

  1. Visit EZVIZ support center (https://service.ezvizlife.com/download ) to download the new firmware.
  2. Input the new firmware to SD card.
  3. Reboot the action camera, then it automatically upgrade.
  4. After upgrade success, camera will reboot again.

What is the difference between armed and disarmed Blink?

Don’t let Blink’s terminology confuse you: Arming your Blink cameras simply means turning on motion detection alerts and motion-activated recording. Disarming means turning motion detection and recording off. If you have multiple cameras, you can disarm specific cameras while keeping others armed.

What does it mean when Blink camera flashes red?

If your Blink Outdoor Camera is flashing red, it could mean your camera is not connected to the internet or that your battery should be replaced. Typically, a red blinking light could be a cause for concern when it comes to technology.

What do the Blink icons mean?

Tap the icon to turn the Motion Detection setting on and off. A solid blue icon. means the camera is actively watching for motion. A lighter grey icon. means the camera has motion detection turned off.

Why is my Ezviz camera offline?

Turn ezviz app camera offline to online

Look check the wireless router settings. Indicator lights of the camera and to make sure they are in configuration mode. To check that the router is working properly and does not have its connection on many devices. Restart the camera.

Why does my Ezviz say offline?

1) Check the indicator lights on the device; ensure that the device is in configuration mode. 2) Ensure that your router is functional and can go online to the internet and ensure that you do not have multiple devices on your network.

Why does my WiFi camera keep disconnecting?

There are two main reasons that a camera may lose WiFi connection. It may be installed too far from your WiFi router, or it may not have sufficient bandwidth on your WiFi. Please contact our customer support for help in diagnosing this issue and confirming the cause.

How do I connect my Vivitar camera to Wi-Fi?

Go to your phone’s settings menu, and make sure that your phone is connected to a 2.4GHz WIFI network. Open your Vivitar Smart Security 2 app. Choose to add a device, and In the Add Device screen, select to add a Smart Camera.

Why is my Wi-Fi camera not working?

Reboot the device. Rebooting your security camera will release its cache to flush, re-calibrate the settings, and revise connections. Directly unplug the security camera from its power supply then wait for a few seconds before plugging it again. This will reboot it.

How do you reset security cameras after power outage?

After the power cable plugged keep holding the reset button . The red PowerLED light will flash on for 3 second first, turn off for about 15 seconds, flash on for another second and turn off again. This procedure takes around 20seconds and camera will power up. Release the reset button.

Where is the QR code on EZVIZ camera?

1. The QR printed on the camera label. 2. The QR printed on the user manual.

How do I unhide my camera on EZVIZ?

On the Account screen, tap Hidden Cameras. Tap Unhide Camera to the right of the camera you want to add back to your app.

How do I scan on my EZVIZ camera?

How to get EZVIZ Verification Code

Can you use EZVIZ without a subscription?

You only need to download the free EZVIZ app on your phone and follow the instructions to connect your camera(s) to the app. No subscription is required. You can view/connect up to 4 EZVIZ cameras on the app. You can select the individual camera and rotate it around.

How do I connect my camera to Wi-Fi?

Enable Wi-Fi in the Android Settings app.

  1. Tap the app Settings icon.
  2. Tap Wi-Fi in the Settings app.
  3. Enable Wi-Fi.
  4. Press the button to which WIRELESS COMMUNICATION has been assigned or select WIRELESS COMMUNICATION in the camera menus.
  5. Highlight a camera and tap CONNECT to connect.

How do I set up my EZVIZ camera?

1) Login the EZVIZ account which you have registered. 2) Press the “+” sign to begin the process of adding your device. 3) From the device sticker located on the back/bottom of the camera scan the QR code or manually input the serial number of the device. 4) Follow the wizard to add your device to your EZVIZ account.

Where is my EZVIZ Wi-Fi password?

1) Click the “Forgot Password” in login page at EZVIZ mobile app. 2) Enter the user mobile phone number or email address/username, depending on the method the account was registered. 3) A 4-digit verification code will be sent to the user to input and complete his/her password change or recovery.

What is the EZVIZ verification code?

The verification code is marked on the device label which is the same as IP cam. If there is no code on the label, please connect the DVR/NVR with a monitor locally and go to Configuration>Network>Extranet Access to input one.

How do I reset my EZVIZ password?

Please go to the EZVIZ app > from the login page, tap on “forgot” > Verify Account (Next) > Input the verification code > Reset your password.

Wrapping It Up

EZVIZ is a global leader in advanced surveillance solutions using IP or Wi-Fi cameras. No, it’s not as big as Nest, Ring, Arlo, or Wyze, but it does occupy a not-insignificant multinational niche in the surveillance market pie nonetheless.  It caters to both business owners and homeowners.

If you wish to access playback for this type of camera, you’ll need to apply for the Ezviz Cloud Play Service. Keep in mind that you’ll also need a solid ISP or Internet connection to support such a subscription.


  1. Ezviz Camera Guide“, MWallpapers.com, Retrieved March 29, 2022
  2. FAQ Before Usage“, EZVIVLife.com Support, Retrieved March 29, 2022
  3. FAQ During Usage“, EZVIVLife.com Support, Retrieved March 29, 2022
  4. Mike Lee, “3 Common Ezviz Camera Problems Troubleshooting“, DIYSmartHomeHub.com, June 5, 2021
James Core
I write dozens of helpful informational articles based on topics that I have identified again and again throughout my research and work experience. I am here to help you find the right home security products.

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