No camera is perfect and you will come across issues and glitches with even the well-made Arlo Security Camera and the Arlo Base. Learn how to fix all of them through this comprehensive guide!
The Arlo Wi-Fi or smart security camera line of products have continuously evolved through the years and addressed their shortcomings every time, thus every new Pro or Ultra series cam comes with all sorts of improvements.
However, you might still experience issues with the unit involving connectivity, synchronization, or going offline. Regardless, let’s now do some Arlo Security Camera Troubleshooting!
Arlo Security Camera
The Arlo Security Camera comes in several models, from the Pro series to the Ultra series. Regardless, they’re all great and offer things like Alexa or Google Assistant integration, video resolution of up to 4K, and infrared or color night vision.
On that note, here’s how to fix their common issues.
Arlo camera not connecting: Here’s Why & The Fix!
If your camera isn’t connecting to your Wi-Fi, it might be because you’re connecting to a 2.4GHz band instead of a 5GHz band. You need to connect your mobile device to the 2.4GHz band In order to connect the cam directly to the router instead of the Base Station.
- 5G vs. 2.4G: The 5GHz Wi-Fi is more of a Base Station connection while 2.4GHz is more of a direct cam connection.
- Case-Sensitive Password: The Wi-Fi network SSID and password are case sensitive and must be exactly correct. You might not be able to connect because you sent the wrong password or network name.
- Out of Signal Range: Place your camera within signal range of your Wi-Fi router to get a solid connection.
- Camera Time Out: If your camera LED ahs been blinking longer than 2 minutes without a successful Wi-Fi connection it might time out. Press the sync button again to restart the process.
Arlo camera not working: Here’s Why & The Fix!
If your Arlo Cam isn’t working, remove the battery or unplug it from the power socket. Afterwards, reinsert the battery or plug it back to the power socket. Take note of the camera LED behavior when you close the battery door or turn the cam back on.
If the LED indicator light has gone dark or doesn’t light up, check to make sure if it’s a power, wiring, or plugging issue. Maybe the battery isn’t inserted properly or maybe you haven’t plugged the device right. Or maybe the power socket it’s plugged on has gone dead and requires electrician repair.
If your camera is still offline or unresponsive, visit Arlo Support to speak to an expert technician. Your device might already be “bricked”.
Arlo camera not syncing: Here’s Why & The Fix!
If your Arlo Cam isn’t pairing or syncing with your app then do this.
- Go to “Settings” and “My Devices” and remove al devices.
- Take off the batteries then reinsert them into the cameras to reset them. Or unplug them from their wiring then replug them. Or turn them off and then turn them on again.
- Add the Base Station through the “Add Device” button found in the “Devices” tab.
- Synchronize all the cameras through the Base Station.
- Make sure to pres the Base “Sync” button briefly. Push it and release without holding it for too long.
- Check if the batteries are good and the LED light flashes in appropriate colors.
Arlo camera not recording: How to Fix!
If your camera isn’t recording or you can’t find any recordings in the app, do the following:
- Log Out from App and Check If the Cam is Online: Try logging out of your Arlo app then logging back again. Also, make sure the cam is online. If it’s instead offline, troubleshoot its connectivity or reset it to get it back online.
- Check Subscription Status: Check your subscription status through the app’s “Settings” and “Subscription” tabs. Your Arlo Secure Subscription or 7-Day Free Cloud Recording should be active to allow cam recording to work.
- Check if “Filters” are applied in the “Library”: Open your Arlo app or My.Arlo.com. Select “Library”, “Filter”, and “Device”. Afterwards, pick “Select All”.
- Check the “Rules” and “Mode” Setting: The camera should be armed in order for it to work. Open the app or My.Arlo.com, select “Mode”, select the camera you wish to fix, and check “Settings” to select the “Armed” option.
Select the pencil icon to go to the “Rules” set then make sure the “Record Video” rule is checked there. Afterwards, just click or tap “Done” to save your settings.
- Wire-Free vs. Wired Cameras: If you’re using a wire-free camera, just remove the battery if it’s using a battery then wait 15 seconds before putting the battery back. Unplug for 1 minute then replug the power adapter for wired cameras.
Arlo camera not detecting motion: How to Fix!
Go to the “Settings” tab of your tab and use its “Motion Detection Test” to see if your Arlo cam’s LED flashes when detecting movement. If it fails the test and doesn’t flash do a soft reset. Remove the battery for 15 seconds or unplug for 1 minute the cam.
Afterwards, put the battery or plug back into the device. You can also remove and resync the camera with your Base Station to see if that will reactivate its motion detection features.
Arlo camera flashing orange: Here’s The Truth!
If your Arlo cam’s LED is flashing or lighting up orange or amber, it can mean one of several things. Familiarize yourself with the different color options of Arlo Cam thusly.
- The LED Is Flashing Orange Rapidly: This means the camera is connected to your cellular network but it can’t connect to the cloud.
- The LED is Flashing Orange Slowly: The cam doesn’t have LTE network coverage. It’s time to find an area in your home where the LTE network can connect to it.
- The LED Has a Solid Orange Light: If your LED lights a solid, unblinking amber or orange, this means that the SIM card isn’t inserted or it can’t read your potentially damaged SIM card.
Go to your Arlo Cam service provider in order to get a new SIM card. Visit Arlo Support if you have an Arlo Mobile Service Plan as well.
Arlo camera flashing blue: Here’s The Truth!
If your Arlo Security Cam is flashing blue, it could mean a number of things. Take note of the LED’s behavior specifically when it’s done with its startup so you’d know if you’ve successfully made it operational or if you’re faced with some new glitch to troubleshoot.
- The LED is Flashing Blue Rapidly: This means your cam is connected to the cloud. Fix it by logging out of your app then logging in back again. If it still appears offline, ask Arlo Tech Support for assistance.
- The LED Has a Solid Blue Light: The camera isn’t connected to your Arlo account. Complete the setup process for a new camera to get it online.
- The LED Flashes Alternately as Purple and Blue: The camera is currently connecting to the cloud and the network. Wait for the LED behavior to stop changing and check if it has connected successfully.
- The LED Flashes Alternately as Orange and Blue: An LED that’s blinking blue and amber or orange means it’s receiving a firmware update. Don’t unplug the camera until the update is complete.
Arlo camera not charging: How to Fix!
If your Arlo cam isn’t charging, try removing the batteries and/or power adapter cable to see if that will reactivate charging mode. Don’t forget to insert the battery inside the camera before plugging in the charger. Don’t plug in the charger then put in the battery or it won’t work.
Also, log in to your Arlo account to check if the charger icon appears while the camera is charging or even if your camera is online in the first place.
My Arlo camera is offline: How to Fix!
If your cam went online after you’ve made Internet network changes or switched to a new router, you’ll need to press and release the Sync button o your Arlo Base Station. The Internet LED should blink for 10 seconds then your Arlo cam should go back online.
If the issue persists, remove and reinsert the battery then take note of the cam LED behavior afterwards.
- No LED Light: The batteries might not be properly oriented or installed.
- The LED Flashes Blue Once: Resynchronize the cam to your base station.
- The LED Flashes Blue Rapidly: Your camera is syncing to the base station.
- The LED Flashes Orange Rapidly: Replace the batteries. They’re out of power.
Arlo Baby not connecting: Fixed it!
If your Arlo Baby Cam or monitor isn’t connecting (and this solution also applies to Arlo Q, by the way), this usually means its LED has a solid purple light. This means it’s connected to the Wi-Fi but not to the Internet.
To troubleshoot this, do the following.
- Check that the battery is at least 20 percent charged.
- Check if the Arlo Cam is connected to your Wi-Fi network then connect if it isn’t.
- Open the Arlo app, log out of it, then log back in.
- Make sure it’s not an ISP issue and your router is connected to the Internet.
- If your Arlo Baby is offline but other devices could connect to the Internet, try power-cycling the camera by unplugging the USB cable, sliding the battery switch on the bottom of the device, wait 10 seconds, then slide the switch back on and plug the USB cable back.
Arlo Base Station
The Arlo Base Station or SmartHub is the router-like device responsible for connecting and controlling compatible Arlo devices in one central hub or base, hence its name.
If you have issues with the Arlo Base, do the following.
Arlo base station lights: Here’s The Truth!
Here’s the meaning behind the flashing LED lights of your Arlo Base Station.
- No Light: The station is not connected to power or it’s turned off.Solid Blue: The station is connected to the Internet.
- Slow Flashing Blue: It’s connecting to the camera or it’s ready to sync and pair with a camera.
- Rapid Flashing Blue: The station has successfully paired with a cam.
- Solid Orange: Something’s wrong with the connection or an error occurred.
- Slow Flashing Orange: There’s a connection errror, the camera connection can’t be found, or the camera is out of range.
- Flashing Blue and Orange: A reset or firmware update is in progress.
As for Arlo base stations with multiple lights, here’s the gist.
- No Light: The station is turned off.
- Green: The station is turned on.
- Flashing Green: There’s a firmware update. Don’t turn off the station or cams.
- Orange: The station is booting up.
- No Light: The station isn’t connected to the router.
- Green: The station is connected to the router.
- Flashing Green: The station is sending data over the Internet.
- Orange: The station is connecting to the router but there’s no Internet.
- No Light: It doesn’t detect any cams.
- Green: Cams are connected to the station.
- Flashing Green: There’s an ongoing sync attempt with the camera.
- Orange: Weak signal strength or the camera is too far from the station.
Arlo base station won’t connect: How to Fix!
Go to the Ethernet cable then unplug both ends connecting the station to your router. Afterwards, plug them back again after a minute or so. Or try another Ethernet cable to see if that works.
Make sure your router is working and it’s not an ISP issue. Check the light indicator on the middle of your base station. If it’s orange, it’s a connection problem.
If there’s no LED light at all you should troubleshoot the power source of your station. Check your peripheral devices. Make sure any Wi-Fi extenders, switches, powerline adapters, or mesh Wi-Fi nodes connected to the base station are powered on or functioning properly.
Arlo base station offline: Here’s The Truth!
Like before, if the Internet LED lights go orange, this means your base station is connected to your router but it’s unable to connect to the cloud server of Arlo. Fix it from there with a reset of your router and/or base station.
Also, check your Wi-Fi network information and login credentials. Maybe your device couldn’t connect to the Internet simply because it’s not logged into your router with the right password. These are case-sensitive, after all.
Arlo base station offline but lights are green: Here’s The Truth!
If your base station is offline but it’s connected to the Internet, your ISP itself might be the culprit. Power-cycle your router to see if that fixes things.
Make sure your Wi-Fi router isn’t using a VPN as well. If required, turn off your VPN to allow the station to connect online along with the cameras it’s supposed to control and manage.
When all else fails, perform a factory reset on your station.
- To do this, you should use a paperclip or pin to press and hold the reset button at the back of the base station. Release the button after 10 seconds.
- The LED on the station should then flash orange to indicate the reset process is ongoing. Afterwards, the system should reboot.
- Don’t forget to remove the station from your account. Open your app, click on “Settings, “My Devices”, and select the base station for removal.
- Afterwards, click “Remove Device” and “Yes” to confirm removal. Just add the station back to the app afterwards.
Here are some frequently asked questions about the Arlo Cam and their respective answers.
How to sync Arlo camera?
Press and hold for 2 seconds the Sync button on the top of the device then release it. Sync every camera one at the time instead of at the same time. The Blue LED on the camera flashes to confirm the success of the sync. If it flashes amber instead, then it’s an unsuccessful sync.
How to resync Arlo camera?
You have to redo the synchronization in order to resync an unsynchronized Arlo cam. You might also have to factory reset the Arlo cam then re-add it to the app.
Go to the Arlo app or My.Arlo.com, select the “Settings” icon, scroll down and then select “Remove Device” on the device you wish to remove on the “Device Settings” page. Afterwards, select “Add New Device” to add the device.
How to reset Arlo camera?
Press and hold for 15 seconds the Sync button then release. Or you could release the button when the camera Led begins blinking amber. To access the Sync button for Arlo Ultra or Pro 3, you need to remove them from their housing.
Make sure the camera LED blinks amber 3 times to confirm the factory settings reset. Don’t hold the Sync button for too long or else you’ll need to do the reset process from the start.
Why is my Arlo not connecting?
Make sure that the camera LED is blinking blue while the camera is being discovered. (The Arlo Video Doorbell LED ring blinks white.) The camera LED can time out if it blinks longer than two minutes without successfully connecting to your WiFi network. If the camera times out, press the sync button again.
How do I resync my Arlo camera?
Press the Sync button on top of the camera for about two seconds and then release the button. Note: Cameras must be synced one at a time. A blue LED on the camera blinks rapidly to confirm sync. If the LED on the camera blinks amber, the sync is not successful.
Is there a reset button on Arlo camera?
To factory reset your Arlo wire-free camera:
Press and hold the sync button on the the camera for about 15 seconds, until the camera LED begins blinking amber, then let go.
How do I remove and resync my Arlo camera?
Launch the Arlo app or log in to your Arlo account at my.arlo.com. Tap or click Settings > My Devices and select the camera you want to reset. Tap or click Remove Device. Tap or click Yes to confirm that you want to remove the camera from your account.
What are the 3 lights on Arlo base station?
What are the 3 lights on Arlo base station?
- The base station is powered on. Blinking green. A firmware update is in progress.
- The base station is connected to the Internet. Blinking green. The base station is sending or receiving data over the Internet.
- Cameras are connected to the base station. Blinking green. The base station is attempting to sync with a camera.
How do I reconnect my Arlo camera after changing the battery?
Since you reset the base, your only choice is to remove all devices from Settings, My Devices and then use the Add Device button on the Devices tab. Add the base and then resync your cameras, using the brief press of the sync button.
What does blinking orange light on Arlo camera mean?
The camera’s batteries are low. Fast blinking amber. The camera failed to sync with the SmartHub or base station.
How do I reset my Arlo essential outdoor camera?
Follow the instructions in the Arlo app to add your Essential wire-free camera to your account. Press and hold the sync button for about 10-15 seconds. The camera LED flashes amber 3 times. Let go of the sync button after the 3 amber flashes, and the camera factory resets and shuts down.
What is the sync button on Arlo base station?
If the blue LED is blinking rapidly, your camera is syncing with the base station. If you’re using a Arlo Wire-Free, Arlo Pro Wire-Free, Arlo Pro 2 Wire-Free, or Arlo Go camera, press the Sync button on the top of the camera. If the blue LED is blinking rapidly, your camera is syncing with the base station.
What happens if you remove a device from Arlo?
WARNING: Removing a device from your account erases all modes and settings on that device and resets the device to factory default settings.
Why is my Arlo camera not connecting to my phone?
Uninstall/reinstall the app and reboot the phone/tablet. Make sure the phone/tablet is using wifi to the home network, and not cellular. Restart the base. Remove the base and cameras from the account and re-add them.
Why is Arlo not finding my base station?
If Arlo still cannot discover your base station, check the color of the Internet LED on your base station: If the Internet LED does not light after two minutes, the base station failed to connect to your router. Unplug and re-insert both ends of the Ethernet cable connecting your base station to your router.
What does flashing blue light on Arlo mean?
Ususlly the blinking blue led on the camera means that the camera is trying to sync with the base station if it is blinking slowly and a rapidly blinking blue led means that it has synced. It should go off after a couple of seconds once it has synced.
How do I reboot my Arlo base station?
Use a pen or straightened paperclip to press and hold the Reset button on the back of the base station for about 10 seconds. After the base station reset is complete, the LEDs on the front of the base station flash amber. When the LEDs stop flashing amber, your base station reboots.
Why is Arlo camera offline?
Your camera might go offline if metal objects or thick walls and ceilings exist between the camera and the base station. Do you have an access point or other WiFi device close to the SmartHub or base station? If so, your Arlo system might be experiencing WiFi congestion.
Why is my security camera blinking orange?
The Red/Orange flashing LED on Axis cameras and other devices indicates that the camera has power. Still, no data, and this usually happens due to a faulty UTP (network) cable or a bad connection to the camera or PoE switch.
Can Arlo cameras be hacked?
Arlo security cameras can be hacked if they’re connected to a wireless Internet connection since these connections are rarely secure enough to keep out dedicated hackers. The best way to prevent hacking is to purchase an Arlo model that operates on a cellular network with two-factor authentication.
How do I factory reset my Arlo?
To perform a factory reset on your Arlo Base Station or SmartHub: Use a pen or straightened paperclip to press and hold the Reset button on the back of the Base Station or SmartHub for about 10 seconds. Release the Reset button. After the reset is complete, the LED on the front of the Base Station flashes amber.
How do you know when Arlo essential camera is fully charged?
Plug the power adapter into an electrical outlet. The camera LED lights solid blue when the camera battery is fully charged. You’re Done! Congratulations!
Arlo’s innovative line of smart cams and video doorbells provide the best quality videos and the most comprehensive surveillance-based protection that give the likes of Ring, Wyze, Blink, and Nest a run for their money.
We hope that this comprehensive troubleshooting guide in regards to Arlo Security Cam Wi-Fi connection and Arlo Base synchronization has been of great use to you. Good-bye!
- “Arlo Troubleshooting and How-to Guide“, TheIndoorHaven.com, April 29, 2021
- Mike Lee, “3 Common Arlo Smart Camera Problems Troubleshooting“, DIY SmartHomeHub, April 9, 2021
- “My Arlo Go camera is offline; how can I troubleshoot it?“, Arlo.com, Retrieved March 4, 2022